Refund Policy

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1. Overview

At Skryxellghik, we want you to be satisfied with your purchase. This Refund Policy outlines our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

2. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This withdrawal period begins from the day you receive your order.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., email) before the 14-day period expires.

If you withdraw within this period, we will reimburse all payments received from you, including standard delivery costs (if applicable), without undue delay and no later than 14 days from receiving your withdrawal notice. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

3. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

  • The return request must be made within 30 days of delivery
  • The product must be in its original, unopened packaging
  • The product must be unused and in the same condition as received
  • All original seals must be intact
  • You must provide proof of purchase (order number or receipt)

3.1 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Sealed products that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery
  • Products that have been partially used
  • Products with damaged packaging that compromises the seal
  • Products returned after 30 days from delivery

4. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at service@skryxellghik.world within 30 days of delivery
  2. Include your order number and reason for return
  3. We will respond within 3 business days with return instructions
  4. Pack the product securely in its original packaging
  5. Ship the product to the address provided in our return instructions
  6. Retain your shipping receipt and tracking number

5. Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

  • You received a defective or damaged product
  • You received an incorrect product
  • The return is within the 14-day EU withdrawal period

We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

6. Inspection and Processing

Once we receive your return, we will:

  1. Inspect the product within 5 business days
  2. Verify that it meets our return eligibility criteria
  3. Notify you of the approval or rejection of your refund

If your return is rejected because the product does not meet our criteria, we will contact you to discuss options. You may choose to have the product returned to you at your expense.

7. Refunds

7.1 Approved Refunds

If your return is approved, we will process your refund within 7 business days. The refund will be issued to your original payment method.

7.2 Refund Timeline

The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 5-10 business days

7.3 Partial Refunds

Partial refunds may be issued in certain circumstances:

  • Products returned with signs of use or damage
  • Products with missing components or packaging
  • Products returned outside the 30-day window but within a reasonable timeframe

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

  • Your order number
  • Description of the damage or defect
  • Photographs of the product and packaging

We will arrange for a replacement or full refund, including return shipping costs.

9. Incorrect Orders

If you receive an incorrect product, please contact us within 48 hours of delivery. We will provide prepaid return shipping and send the correct product or issue a full refund, based on your preference.

10. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

11. Cancellations

11.1 Before Shipping

If you wish to cancel your order before it has been shipped, please contact us immediately. If we can stop the shipment, we will issue a full refund within 5 business days.

11.2 After Shipping

If your order has already been shipped, you will need to wait to receive it and then follow our standard return process.

12. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank or credit card statement again
  2. Contact your bank or credit card company, as processing times vary
  3. If you've done both and still haven't received your refund, contact us at service@skryxellghik.world

13. Promotions and Discounts

If you purchased a product with a promotional discount or coupon code, the refund will reflect the actual amount paid. Original shipping costs are non-refundable unless the return is due to our error.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The policy in effect at the time of your purchase will apply to that transaction.

15. Contact Us

For any questions about returns or refunds, please contact us:

Skryxellghik
Iisakinkuja 8
73100 Lapinlahti
Finland
Email: service@skryxellghik.world

16. Your Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws, including the Finnish Consumer Protection Act and relevant EU consumer protection regulations.

If we cannot resolve a dispute directly, consumers in Finland may contact the Finnish Consumer Advisory Services (Kilpailu- ja kuluttajavirasto, KKV) and, where applicable, submit the matter to the Finnish Consumer Disputes Board.